Refund policy

Thank you for shopping with us at FOODWORLD LIMITED.  
We value your trust and want you to be satisfied with your purchase.  
Please read our return and refund policy carefully before placing an order.

ELIGIBILITY FOR RETURNS
- You may request a return within 14 days of receiving your order.
- Returns are only accepted if the product is defective, damaged during delivery, or incorrect.
- To request a return, please contact us at [your email] with your order number and clear photos of the item.

NON-RETURNABLE ITEMS
Due to health and safety regulations, the following items cannot be returned once opened or used:
- Baby formula
- Health supplements
- Cosmetics and skincare products
- Food and honey products

CHANGE OF MIND
- We do not accept returns for change of mind or if you simply no longer want the product.

RETURN SHIPPING COSTS
- If the return is approved due to defect, damage, or incorrect item, we will cover the return shipping costs.
- If the return is for any other reason, customers are responsible for return shipping costs.

REFUNDS
- Once your return is approved and received, we will issue a refund to your original payment method.
- Please allow 5–10 business days for the refund to be processed, depending on your bank or card provider.

QUESTIONS
If you have any questions about this policy, please contact us at:  
Email: kiwihoneynz@gmail.com